I have purchased several items from Dances With Stone and all have been wonderful. However, after some horribly cold weather, and then a thaw (repeat this a few times) one of my birdbaths developed a hole in the bottom. I contacted them and they responded immediately. After sending a couple of pictures, they offered to send me a replacement bath! I was floored. The new bath arrived in perfect condition and I am hoping to do something fun with the original one. I hesitated to provide this review since I believe the quality of their products is excellent. My situation was a true fluke. However, their customer service was so awesome, I had to make it known. THANK YOU Dances With Stone! I’m a customer for life.